FAQ

How do I book an appointment?

You can book an appointment in several ways:

• Online: Visit our website and use our online booking system to choose your service, date, and time.

• Phone: Call us at [Phone Number] to speak with one of our team members and book your appointment.

• Walk-in: We welcome walk-ins, but booking in advance is recommended to guarantee availability.

What if I need to cancel or reschedule my appointment?

We require a [24/48]-hour notice for cancellations or rescheduling. If you cancel within [this timeframe], we may charge a cancellation fee of [insert fee]. This allows us to offer the appointment time to other clients. If you need to reschedule, please contact us as soon as possible.

. What if I’m not satisfied with my service?

Your satisfaction is our priority! If you’re not happy with your service, please let us know within [24/48] hours. We’ll do our best to resolve the issue or offer a redo of the service at no additional cost. We want you to leave feeling happy and confident.

What should I do if I’m running late?

If you are running late, please call us to let us know. We will do our best to accommodate you, but if you arrive more than [15/30] minutes late, your appointment may need to be shortened or rescheduled.

. Can I bring children or pets to my appointment?

While we love children and pets, we ask that they are not brought into the salon unless they are receiving a service themselves. For your safety and to ensure a relaxing experience for all clients, we ask that children be supervised by an adult at all times.

. Are the products you use cruelty-free?

We strive to use cruelty-free products whenever possible. Many of our brands are committed to being cruelty-free, and we prioritize sustainability and ethical sourcing. If you have any concerns about specific products, feel free to ask our staff for more information.